CORONAVIRUS CENTER

Customer Communication | Keep Americans Connected Pledge
Coronavirus Internet News | #TogetherAtHome Tips on Facebook

CUSTOMER COMMUNICATION

3/17 COVID-19 UPDATE EMAIL SENT TO OUR CUSTOMERS

We would like to share some information that you should find beneficial as we continue to provide our vital services to your community. NeuBeam is committed to making certain that our personnel and network perform optimally to serve your needs.

The following contains some important information for your review:

NeuBeam values our customer relationships and it is our intention to provide you with the best possible service at this time. We will continue to communicate with you, and please let us know if you have any questions or concerns.

3/13 COVID-19 EMAIL TO OUR CUSTOMERS

During these times of uncertainty due to the novel coronavirus outbreak, NeuBeam is taking steps to make sure that you will be able to successfully use your Internet service for all your needs. With schools suspending classes, potential medical needs emerging and companies requesting that their employees work from home, NeuBeam service will provide the broadband to enable you and your family to conduct the following on-line activities:

Telehealth

Online education

Telework

Use of these applications and services may help in minimizing disruption. In addition, a few best practices for internet consumption can also be helpful:

NeuBeam is here to help you with any of your concerns. Please feel free to contact your local office for additional assistance.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

KEEP AMERICANS CONNECTED PLEDGE

NeuBeam has committed to the Keep Americans Connected Pledge. Read about the pledge on Telecompetitor or on the FCC’s website here: https://www.fcc.gov/keep-americans-connected

CORONAVIRUS INTERNET NEWS

CORONAVIRUS HAS MADE THE DIGITAL DIVIDE MORE DANGEROUS THAN EVER
Internet use during the Coronavirus pandemic sheds light on the nation’s deep digital divide making things like telemedicine and online education more difficult in rural areas. Read this opinion piece in the Washington Post. NeuBeam is doing its part during the crisis as a participant of the FCC’s Keep Americans Connected Pledge.

WHY THE INTERNET (PROBABLY) WON’T BREAK DURING THE CORONAVIRUS PANDEMIC
As we #StayAtHome, there’s been a huge surge in Internet traffic. Tech blog Recode says the Internet should be able to keep up fine but your favorite website just might not.

YOUTUBE REDUCES VIDEO QUALITY
In what may be a sign of more to come, YouTube is reducing the quality of videos around the world starting Tuesday. This is in effort to ease internet traffic during the Coronavirus outbreak.Streaming services (including Netflix) have already reduced bitrates in Europe. You might note that you can still can still choose to watch videos in high definition but you will now have to opt in to do so.

#TogetherAtHome TIPS ON FACEBOOK

NeuBeam is posting tips on working from home, free services in your area, keeping your family entertained, and much more on its Facebook pages. Be sure to like us.

Facebook NeuBeam Eastern Shore of Virginia Facebook page
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What our customers are saying:

Thank you for the awesome Internet service NeuBeam is providing here at Smith Beach. The service has been very reliable.

- Diane Powell

Need more proof? Watch our customer video series NeuBeam video>