• NeuBeam’s core network is designed with high availability equipment and on-site battery backup power. All network elements are monitored remotely on a 24×7 basis and are remotely accessible. The network is constantly monitored for traffic shifts and increases and adjustments will be made to augment and alleviate any network congestion as soon as possible.
• Although we are taking the necessary steps to optimize our network, please realize that additional demands will be made on all networks over the next several weeks due to changing and increased usage patterns. We ask for your patience and understanding as you and others maximize the utilization of our service during this unprecedented time.
• Our 24×7 technical assistance center remains available to assist in troubleshooting your concerns. The best way to handle a service issue is to open up a ticket by speaking with one of our representatives at 1-877-811-1133.
• Many of our employees are now working from home, but if you need further assistance, you can leave a message on our business office sales lines. Those numbers are:
  • Eastern Shore of Virginia – 757-745-1440
  • Garrett County – 240-449-3360
  • Washington State – 509-392-6500
• NeuBeam will continue to provide on-site support at your home or business, when necessary. Most maintenance and service can be done outside the home or business to inspect or repair a radio connection. We will adhere to any customer-initiated restrictions regarding our personnel for these visits. It is also essential if anyone is sick in your home or at your business, that you let us know and take all necessary precautions to ensure the health of our technicians and customers. These same conditions also apply to new customer installations.

• Patient consultations through video conferencing
• Remote monitoring of blood pressure, vital signs, etc.
• Patient portals
• Prescription ordering
• Patient-focused wellness applications

• Virtual or on-line learning
• Educational and digital resources
• Tutoring
• Employee Training

• E-mail, Voice and Conference Calls
• Video-conferencing
• Video streaming, On-Line Training
• Industry Research

• To the extent possible, spread out your Internet usage throughout the day.
• Typical peak periods occur in the evenings, so streaming at other times can optimize your viewing experience.
• Turn off your devices that are not in use.
• If available, download your content as an alternative to streaming.

• Eastern Shore of Virginia: 1-757-745-1440
• Garrett County, Maryland: 1-240-449-3360

Due to our temporary office closure during the COVID-19 crisis, customer payments are being forwarded to a remote address. In some isolated cases, receipt of this mail has been delayed or returned to sender.

As always, you will receive an e-mail when your check is received and posted to your account. We apologize for any past due or delinquency notices which have crossed in the mail.

If you receive your check back in the mail, you can do one of the following:

1. Make a payment on our customer portal at MYACCOUNT.NEUBEAM.COM (if you have never used the portal, you must register as a new user)
2. Call our 24×7 customer service center to pay with a credit/debit card or e-check
3. Re-mail the check to the same address

Thank you for your understanding during this difficult time.

NeuBeam has committed to the Keep Americans Connected Pledge. Read about the pledge on Telecompetitor or on the FCC’s website

Coronavirus has made the Digital Divide more Dangerous than Ever
Internet use during the Coronavirus pandemic sheds light on the nation’s deep digital divide making things like telemedicine and online education more difficult in rural areas. Read this opinion piece in the Washington Post. NeuBeam is doing its part during the crisis as a participant of the FCC’S Keep Americans Connected Pledge.

Why the Internet  (Probably) Won’t Break During the Coronavirus Pandemic
As we #StayAtHome, there’s been a huge surge in Internet traffic. Tech blog Recode says the Internet should be able to keep up fine but your favorite website just might not.

YouTube Reduces Video Quality
In what may be a sign of more to come, YouTube is reducing the quality of videos around the world starting Tuesday. This is in effort to ease internet traffic during the Coronavirus outbreak.Streaming services (including Netflix) have already reduced bitrates in Europe. You might note that you can still can still choose to watch videos in high definition but you will now have to opt in to do so.