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NeuBeam is growing and we are always looking for dynamic candidates to add to our sales and operations team.

If you are interested, please send your resume to the address listed in the position below.

NeuBeam - Careers

Join our team

NeuBeam is growing and we are always looking for dynamic candidates to add to our sales and operations team. If you are interested, please send your resume to: Employment@NeuBeam.com

Open Positions

NeuBeam is currently seeking qualified candidates for the following career opportunities (tip: click job title below to expand):

Career opportunity not just a job! We are expanding and adding Sales Representative positions for our award winning NeuBeam broadband residential and business services. DNG is looking for a motivated and experienced Sales Representative responsible for selling high-speed wireless, fiber, and our new advanced wireless broadband services to residential and business customers throughout Garrett County MD and Tucker County WV. DNG has growing regional West Coast and Mid-Atlantic market footprints. NeuBeam services deliver diversified retail and large enterprise revenue streams from the company’s fiber and wireless network operations in 6 states (WA, MD, VA, ID, OR, and WV).  

The Community Sales Representative will be a brand ambassador building excellent customer relationships promoting NeuBeam’s fiber and high-speed wireless products and services to residential and business customers in our Garrett and Tucker Counties market. The successful candidate will play a crucial role in expanding NeuBeam’s customer base and revenue. This position is ideal for self-motivated individuals who enjoy the challenge of sales, have a knack for building relationships, like to be part of a winning team offering advanced telecommunication services and have a passion for customer service. Plan to make a difference with your time and talents!  We prioritize hiring veterans.

WHO WE ARE
Declaration Networks Group (DNG) improves the quality of life by giving people access to what matters to them where they live, work, get educated, and raise their families. The Company is an innovative and award-winning industry leader focused on enabling the digital transformation of Rural America, bringing sustainable and cost-efficient broadband ecosystems to targeted underserved communities. DNG was pleased to be recognized for the 4th consecutive year on the INC. 5000 fastest growing companies in America, the most prestigious ranking of the nation’s fastest growing private companies.  DNG service makes a difference in our customers’ lives, their communities, and our shared economy.

JOB DESCRIPTION
The position reports directly to the Region’s Sales Manager out of our Oakland MD regional office. The successful candidate will be responsible for owning their assigned territory, developing sales activity plans to promote and sell our fiber and high-speed wireless products outside of the office environment. This role involves a significant amount of fieldwork, including visiting potential clients at their places of business or homes, attending trade shows, and networking events. The goal is to increase the customer base and revenue for the NeuBeam by securing new contracts and upgrading existing customers to higher-tier services.

Core Responsibilities

  • Customer Acquisition: Identify and reach out to potential customers through cold calling, referrals, networking, and social media to present NeuBeam offerings.
  • Customer Sales: Conduct face-to-face or virtual presentations to explain the features, benefits, and pricing of NeuBeam services tailored to the needs of potential clients.  Manage the customer contract signing and modification if needed that meet both the client’s needs and the company’s revenue goals.
  • Market Research: Keep abreast of local market trends, competitor offerings, and potential customer needs to effectively position the NeuBeam’s services.
  • Sales Targets: Meet or exceed sales targets by acquiring new customers and upgrading existing accounts with additional services or longer contract terms.
  • Customer Service: Provide excellent customer service and support, addressing any concerns or questions to ensure customer satisfaction and retention.
  • Product Knowledge: Maintain thorough knowledge of the company’s products, pricing plans, promotions, and technology advancements to effectively sell and upgrade services.
  • Reporting: Document sales activities, potential sales leads, client visits, and customer feedback, reporting back to management with regular updates.
  • Collaboration: Work closely with the sales team, marketing department, and technical support to ensure a seamless customer experience from initial contact to post-sale support.
  • Training and Development: Participate in ongoing training and development opportunities to enhance sales techniques and industry knowledge.
  • Other duties and responsibilities as assigned.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Occasional travel may be required.

All employees at DNG are expected to:

  • Focus on the customer experience – think and act in ways that put our customers first.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors, and our communities.

Education and Experience Requirements:

  • 1-2 years of relevant experience.
  • Strong Communication Skills: Excellent verbal and written communication skills to effectively convey the value proposition to potential customers.
  • Persuasion and Negotiation Skills: Ability to persuade potential customers of the benefits of the service and negotiate contracts beneficial to both the customer and the company.
  • Self-Motivated: High level of self-motivation and organization, as this role often involves working independently outside of a traditional office environment.
  • Customer Service Skills: Strong commitment to providing exceptional customer service, ensuring customer satisfaction and maintaining long-term customer relationships.
  • Technical Proficiency: Knowledge of internet technologies, networking, and the telecommunications industry to credibly sell and discuss internet services.
  • Sales Experience: Previous experience in sales, particularly in telecommunications, technology, or a related field, is highly beneficial.
  • Driver’s License: A valid driver’s license and reliable transportation, as the role involves traveling to meet clients.

DNG is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Compensation:

  • Annual compensation $31,500-$37,500 annually DOE + commission
  • Total target compensation (base + commission) $44,700 – $50,700
  • 17 days PTO and 10 paid holidays
  • Company paid health, vision and dental insurance programs
  • Company 401K retirement plan with 3% matching component
  • Company paid $100,000 life insurance plan

Send resumes to hiring@neubeam.com.

Who We Are

Declaration Networks Group Inc. (DNG) is an award-winning company that designs, builds, and operates local broadband networks which connect residential and business customers with our NeuBeamTM high-speed internet, voice, video, and other services. DNG has established a large network in Garrett County using fiber and fixed wireless technology to provide broadband services to government, small business, and residential customers.  The company is looking for an experienced Service Manager to lead the Garrett County network operations team in our Oakland, Maryland office.  We offer an exciting and dynamic work environment with a competitive salary and benefits. NeuBeam is deploying new fiber and NextGen fixed wireless broadband systems Garrett County over the next three years and this position provides an excellent opportunity to advance with our team!

Primary job responsibilities
We are looking for a competent NeuBeam Service Manager to be primarily responsible for supporting the local network operations, customer installation and service capabilities; managing the local field service and network operations team; and meeting company network expansion, quality of service, and installation goals.  The Service Manager will coordinate installations, network expansion, and service needs with sales, network engineering and customer service operations teams.  The Service Manager must work closely with the Sales Manager, NeuBeam engineering, and construction teams to implement local sales and service program; and implementation of DNG’s sales, service and business network deployment plan for Garrett County, MD. 

The Service Manager’s primary objective will be to achieve the company’s goals of improving customer satisfaction and meeting the network and revenue growth targets for your area of responsibility.  Continual improvement of Customer satisfaction will be achieved by working directly with customers, DNG support teams such as the Network Operations Center and Tier II support staff, and the Sales organization in your day-to-day activities.  This position handles the management of the day-to-day tasks of Field Service Technicians (FSTs) who perform our new customer installations, service calls, upgrades, and recoveries. FSTs perform work in all areas of our network and the Service Manager is responsible for ensuring completion and compliance of their work both on site at a customer’s location and through company databases. Hands-on training, mentoring and recruitment of FSTs will be a key component of this job.

The local business and sales goals are to design and deploy local fiber to the home and NextGen fixed wireless networks to provide broadband services in the targeted service markets, prioritize CAF service area coverage and compliance, and target installed business and residential broadband revenue to cover the local marketing and operating expenses with customer revenues. This position is the primary local network operations manager for DNG’s Garrett County and nearby West Virginia network and market. The Vice President of Network Operations and Sr. Project Manager will provide day to day business direction and prioritize activities that need to be done by the installation and service team. In the future, the company may assign another person as your designated Manager.

 Primary job responsibilities

  • Work cooperatively with our sales and engineering team to achieve company and local market goals and objectives.
  • Monitor and manage network operations to ensure quality network performance and service delivery for NeuBeam services:
    • Schedule and manage FST workflow for installations, repairs and service calls.
    • Resolve customer complaints that may arise from FST work at customer location.
    • Review scheduled jobs to ensure routes are planned efficiently and that the jobs require an on-site visit.
    • Maintain FST on-call schedule to provide off-hours coverage for network maintenance.
    • Work with Network Operations Center, Director of Engineering, and Director of Fiber Construction to identify and recommend solutions for network improvement.
    • Train new employees to perform within company standards and continuously evaluate FSTs for efficiency.
  • Work with other departments in the company to ensure the workflow for FSTs remains smooth, including reviewing contracts with Billing for completion of paperwork, communicating needs with Inventory to ensure equipment is stocked for upcoming jobs, and working with Operations, Sales and Marketing to determine possible locations for increased customer serviceability.
  • Perform managerial tasks such as reviewing employee timecards for completion and accuracy while minimizing overtime hours, approving time off/sick leave and managing the job calendar to accommodate for changes, and leading weekly meeting with employees.
  • Maintain Vehicle Fleet including monitoring appropriate usage, keeping fleet maintenance and registration records, and performing safety audits of vehicles and drivers.
  • Perform random audits of work FST work at customer locations for Quality Control purposes. Review FST work to ensure completeness and accuracy of job and inventory records in company on-line systems.

 Job requirements

  • A high school diploma is required, and 3-5 years demonstrated experience working in a field service environment.
  • Must be action and results-oriented, customer focused, a team player and adaptable.
  • The candidate should have a background in basic construction activities as well as general knowledge of computers, basic electrical and electronic skills.
  • Experience with installing and maintaining unlicensed fixed wireless ISP networks is preferred.
  • Experience with installing and maintaining FTTH (Fiber to the Home) networks is preferred.
  • Must demonstrate personal accountability in prioritization to handle multiple interruptions and adjustment to schedule.
  • Must demonstrate the desire to learn, supported with a knowledge and understanding of technology.
  • Must be able to safely use power tools, ladders and be comfortable working on roofs.
  • Must have good interpersonal, writing and communications skills.
  • Need to be active in the Garrett County community.

For further info about DNG and NeuBeam, please visit our websites: neubeam.com and declarationnetworks.com.  To apply, send your resume to employment@neubeam.com.

Declaration Networks Group Inc. (DNG), recognized by Inc. 5000 the past four years as one of America’s fastest growing private companies, connects residential and business customers with our NeuBeam internet and voice services.

We design, build, and operate cutting edge wireless and fiber broadband networks including a large network in Northeast Washington. The company is a past winner of the Community Broadband Innovative Partnership of the Year Award from NATOA and offers an exciting and dynamic work environment.

We are rapidly expanding and adding an outside Sales Representative in our Colville office. This individual will be responsible for selling high-speed wireless, fiber, and our new advanced wireless broadband internet services to residential and business customers.

Find out more about joining our exciting team!

Why Join NeuBeam?

  • We offer an aggressive compensation plan, that includes a base salary with no cap on monthly commissions!
  • The company is expanding and you can part of our exciting team.
  • We provide an excellent benefits package, including medical, dental, vision, life insurance, and 401k.
  • NeuBeam provides sales reps with a laptop, discounted Internet, phone service allowance, and expense coverage.
  • We are an employee-focused company and have been operating in several markets around the country since 2015

The following are the job requirements:

  • 1+ year in a sales/service capacity.
  • Good interpersonal and communications skills.
  • Action and results-oriented, customer focused, a team player and adaptable.
  • Active in the Northeast Washington community.
  • Self-starter and able to work both from our office in Colville and from home.
  • Business savvy, negotiation skills and ability to close business.
  • Good computer skills and knowledge of basic software packages.

The following are the job responsibilities:

  • Responsibility of meeting and exceeding new customer sales quotas (installations) and revenue objectives.
  • Build excellent customer relationships and promote NeuBeam’s efforts in Northeast Washington.
  • Describe NeuBeam products and benefits, negotiate and close business.
  • Assist with sales strategy planning and attend NeuBeam prospect and customer functions.
  • Facilitate customer retention, upgrade of service options and possess good follow-up skills.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Commission pay

Schedule:

  • 8-hour shift
  • Monday to Friday

Pay: $33,000.00 – $35,000.00 per year plus commissions

Send resumes to wa-employment@neubeam.com.

Declaration Networks Group Inc. (DNG) is an award-winning company that designs, builds and operates local broadband networks which connect residential and business customers with our NeuBeam high-speed internet and voice services. DNG is building a large network in Stevens County. We offer an exciting and dynamic work environment with a competitive salary and benefits.

Broadband Network Installer/Technician

As a NeuBeam Broadband Installer/Field Technician, you will learn to:

* Perform initial setup as well as troubleshoot and repair high speed wireless and fiber Internet service for customers

* Mount antenna/reflector on roof or post or side of home; running wiring from outside antenna to inside wall plate/plug; fastening wiring to outside roof/wall or run cable through attic to inside wall

* Align the antenna with the transmitter to achieve optimal performance

* Perform basic personal computer (PC), radio and Local Area Network (LAN) setup and repair

* Assist customers with initial PC configuration; demonstrating customer portal account setup, LAN setup, and managed router Smartphone App setup

* Present a clean and orderly appearance with great customer skills; use a courteous and professional approach to address customer questions and concerns

* Potentially train to install, service, and splice fiber optic networks

* Set up Voice over Internet Protocol (VoIP) telephone equipment and test for proper functionality

* Support network problem resolutions and repair support

* Maintain company vehicles and equipment

* Develop knowledge in RF, fiber networking, wireless radio operation, networks, routers, PC’s, WIFI and microwave communications

There is no experience required for this position, but we do expect successful candidates to have an excellent presence in front of customers, show up to work daily and on time, and plan on working hard with your team from 8:00 – 5:00 every day from Monday – Friday, with the possibility of some overtime. Must have an excellent driving record.

Customer Service values and service are important to NeuBeam.

Send resumes to wa-employment@neubeam.com.

Declaration Networks Group Inc. (DNG) is an award-winning company that designs, builds and operates local broadband networks which connect residential and business customers with our NeuBeam high-speed internet and voice services. DNG is building a large network in Garrett County, MD. We offer an exciting and dynamic work environment with a competitive salary and benefits.

Broadband Network Installer/Technician

As a NeuBeam Broadband Installer/Field Technician, you will learn to:

* Perform initial setup as well as troubleshoot and repair high speed wireless Internet service for customers

* Mount antenna/reflector on roof or post or side of home; running wiring from outside antenna to inside wall plate/plug; fastening wiring to outside roof/wall or run cable through attic to inside wall

* Align the antenna with the transmitter to achieve optimal performance

* Perform basic personal computer (PC), radio and Local Area Network (LAN) setup and repair

* Assist customers with initial PC configuration; demonstrating customer portal account setup, LAN setup, and managed router Smartphone App setup

* Present a clean and orderly appearance with great customer skills; use a courteous and professional approach to address customer questions and concerns

* Potentially train to install, service, and splice fiber optic networks

* Set up Voice over Internet Protocol (VoIP) telephone equipment and test for proper functionality

* Support network problem resolutions and repair support

* Maintain company vehicles and equipment

* Develop knowledge in RF, fiber networking, wireless radio operation, networks, routers, PC’s, WIFI and microwave communications

There is no experience required for this position, but we do expect successful candidates to have an excellent presence in front of customers, show up to work daily and on time, and plan on working hard with your team from 8:00 – 5:00 every day from Monday – Friday, with the possibility of some overtime. Must have an excellent driving record.

Compensation based on any relevant prior experience with potential to grow quickly based on ability to handle vigorous training, and on the job performance.

Customer Service values and service are important to NeuBeam.

Send resumes to md-employment@neubeam.com.

Declaration Networks Group Inc. (DNG) is an award-winning company that designs, builds and operates local broadband networks which connect residential and business customers with our NeuBeam high-speed internet and voice services. DNG is building a large network on the Eastern Shore of Virginia. We offer an exciting and dynamic work environment with a competitive salary and benefits.

Broadband Network Installer/Technician

As a NeuBeam Broadband Installer/Field Technician, you will learn to:

* Perform initial setup as well as troubleshoot and repair high speed wireless Internet service for customers

* Mount antenna/reflector on roof or post or side of home; running wiring from outside antenna to inside wall plate/plug; fastening wiring to outside roof/wall or run cable through attic to inside wall

* Align the antenna with the transmitter to achieve optimal performance

* Perform basic personal computer (PC), radio and Local Area Network (LAN) setup and repair

* Assist customers with initial PC configuration; demonstrating customer portal account setup, LAN setup, and managed router Smartphone App setup

* Present a clean and orderly appearance with great customer skills; use a courteous and professional approach to address customer questions and concerns

* Potentially train to install, service, and splice fiber optic networks

* Set up Voice over Internet Protocol (VoIP) telephone equipment and test for proper functionality

* Support network problem resolutions and repair support

* Maintain company vehicles and equipment

* Develop knowledge in RF, fiber networking, wireless radio operation, networks, routers, PC’s, WIFI and microwave communications

There is no experience required for this position, but we do expect successful candidates to have an excellent presence in front of customers, show up to work daily and on time, and plan on working hard with your team from 8:00 – 5:00 every day from Monday – Friday, with the possibility of some overtime. Must have an excellent driving record.

Compensation based on any relevant prior experience with potential to grow quickly based on ability to handle vigorous training, and on the job performance.

Customer Service values and service are important to NeuBeam.

Send resumes to va-employment@neubeam.com.

Declaration Networks Group Inc. (DNG) is an award-winning company that designs, builds and operates local broadband networks which connect residential and business customers with our NeuBeam internet and voice services. DNG has established a large network on ESVA with continuing expansion plans. We offer an exciting and dynamic work environment with a competitive salary and benefits.

Why Join NeuBeam?

  • We offer an aggressive compensation plan.
  • The company is expanding and you can part of our exciting team.
  • Full benefits package, including medical, dental, vision, life insurance, and 401k.
  • We are an employee-focused company and have been operating in several other markets since 2015.

Tier II Support Technician

The Tier II Support Technician is primarily responsible for providing technical support by phone to customers of the NeuBeam ISP network from our Onancock, VA office location. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible the Tier II Tech will escalate the ticket to Tier III or schedule to dispatch a field technician. Only qualified candidates who live locally should apply.

Tier II Technical Support Responsibilities:

  • 2-3 years remote technical support/help desk experience.
  • Good understanding of networking fundamentals.
  • Experience supporting basic router and switch functions. (NAT, DHCP, Port forwarding, VLAN’s, DNS, ICMP).
  • Experience supporting 802.11 WiFi connectivity.
  • Experience in a fixed wireless network (PTP and PMP) preferred with a good grounding in RF fundamentals.
  • Experience working with customer management and ticketing software.
  • Self-motivated, able to work productively with minimal supervision.
  • Able to quickly research equipment and software functions and features.
  • Proficient with basic Microsoft Office applications (Word, Excel, etc.).
  • Excellent communication skills, ability to document complex technical issues.
  • Must be organized and able to manage multiple schedules.
  • Experience supporting desktop and mobile operating systems.
  • Customer service training (ability to maintain call control and work with customers to resolve issues).
  • Flexible schedule (on-call and shift may be required).
  • Some administrative duties required.

Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices. Applicants should have the ability to handle customer interaction in a professional and courteous manner. Candidate should have a clean driving record.

Send resumes to wa-employment@neubeam.com.