We are here in your community and available to provide technical support before, during, and after installation and to answer any questions you might have about your service.When contacting us by phone or email, please include your billing account name and address. Not doing so may delay your request.
Invoices for installation are sent to your e-mail address on file within 24 hours of installation from “NeuBeam.” The subject line will read “NeuBeam Service Invoice XXXX”. Your installation invoice is due upon receipt. Services are billed in advance — 2 weeks after your installation you will receive your invoice for your second month of service — this invoice will be due in 15 days, or 30 days after your installation.
When you open your invoice e-mail, click on the blue “View Invoice” button to view, print, and/or pay your invoice. Invoices can be paid with a credit card, debit card, or EFT from your checking account. You can also mail a check to: Declaration Networks Group, 8245 Boone Blvd, Suite 230, Vienna VA 22182. If interested, contact us to automatically charge your credit or debit card every month.
Have questions about NeuBeam? Are you wondering if we offer service in your area (or when we will)? Are you interested in upgrading your service package? Perhaps you wonder how fast NeuBeam is (our customers say it's like lightning!). We're here to help.
Eric picked up, answered all my questions and, in fact, he had already been to my home and checked my signal! So far, you guys get an A+ from me!