Tech SupportBilling SupportSales Support

Need Technical Support?

We're here and we're local

We are here in your community and available to provide technical support before, during, and after installation and to answer any questions you might have about your service.

When contacting us by phone or email, please include your billing account name and address. Not doing so may delay your request.

Hours of Operation

SEVEN DAYS A WEEK,
24 HOURS A DAY

Billing Information & Support

Invoices for installation are sent to your e-mail address on file within 24 hours of installation from “NeuBeam.” The subject line will read “NeuBeam Service Invoice XXXX”. Your installation invoice is due upon receipt. Services are billed in advance — 2 weeks after your installation you will receive your invoice for your second month of service — this invoice will be due in 15 days, or 30 days after your installation.

When you open your invoice e-mail, click on the blue “View Invoice” button to view, print, and/or pay your invoice. Invoices can be paid with a credit card, debit card, or EFT from your checking account. You can also mail a check to: Declaration Networks Group, 8245 Boone Blvd, Suite 230, Vienna VA 22182. If interested, contact us to automatically charge your credit or debit card every month.

Hours of Operation

Mon - Fri, 9 AM to 5 PM

Contact

1-757-350-2144 - Billing Office

billing@neubeam.com

Sales Questions

Have questions about NeuBeam? Are you wondering if we offer service in your area (or when we will)? Are you interested in upgrading your service package? Perhaps you wonder how fast NeuBeam is (our customers say it's like lightning!). We're here to help.

Hours of Operation

Mon - Fri, 9 AM to 5 PM

Contact

1-757-745-1440 - ESVA

1-240-449-3360 - Garrett County

sales@neubeam.com

Corporate Headquarters

8245 Boone Boulevard
Suite 230
Vienna, VA 22182

Eastern Shore of Virginia

19056 Parkway Road
PO Box 675
Melfa, VA 23410

Garrett County, MD

113 S. 3rd Street
PO Box 192
Oakland, MD 21550


What our customers are saying:

I'm very happy to have my NeuBeam service up and running! Mine was a challenging installation, but the local group persisted and solved numerous problems to bring in the service. I am finally ‘Beaming’ and you could tell if you could see the big smile on my face.

- David Costenbader

Need more proof? Watch our customer video series NeuBeam video>