Need Customer Support?

We're here and we're local

We are here in your community and available to provide support before, during, and after installation and to answer any questions you might have about your service.

Hours of Operation

SEVEN DAYS A WEEK, 24 HOURS A DAY

Contact

1-877-811-1133 - Tech Support

1-757-350-2144 - Billing Office

Billing Information

Invoices for installation are sent to your e-mail address on file within 24 hours of installation from “NeuBeam.” The subject line will read “NeuBeam Service Invoice XXXX”. Your installation invoice is due upon receipt.

Services are billed in advance — 2 weeks after your installation you will receive your invoice for your second month of service — this invoice will be due in 15 days, or 30 days after your installation.

When you open your invoice e-mail, click on the blue “View Invoice” button to view, print, and/or pay your invoice. Invoices can be paid with a credit card, debit card, or EFT from your checking account. You can also mail a check to: Declaration Networks Group, 1950 Old Gallows Rd, Suite 201, Vienna VA 22182.

We can set up your account to automatically charge your credit or debit card every month — please send an e-mail to support@neubeam.com and indicate a good time to contact you.

Billing questions? support@neubeam.com

Suggestions & Feedback

We’d love to hear from you. Please use this suggestions box to tell us how we are doing and what we could do better.

What our customers are saying:

NeuBeam service is great. My wife and I both work from home, and we had a T1 line before. NeuBeam is so much cheaper and faster, and I didn't have to call them 20 times to get it working properly!

- Rob Rutschow